Introduction
Welcome to Pleasuretoys.club, where your satisfaction is our top priority. We understand the importance of trust and discretion in purchasing adult toys, which is why we offer a comprehensive and customer-friendly return policy. Please review the details below to understand how returns are handled at Pleasuretoys.club, operated by Multi Couple FK Ltd.
Detailed Return Guidelines
14-Day Evaluation Period: We provide a 14-day window from the date of delivery for you to evaluate your purchase. If you are not completely satisfied, you can opt for a return or exchange, adhering to the guidelines provided.
Condition of Returnable Items: To qualify for a return or exchange, products must be unopened, unused, and in their pristine original packaging with all seals and protective materials intact. This policy ensures the highest standards of hygiene and customer safety.
Procedure for Defective or Incorrect Merchandise: We commit to delivering high-quality products. However, if you encounter any defective or incorrect items, please report to our customer service within 48 hours of delivery. We will expedite the process for a return or exchange of the product at no additional cost to you.
Health and Safety Compliance: As a distributor of intimate products, we strictly adhere to health regulations and customer safety standards. Therefore, returns of opened or used items are not accepted under any circumstances, ensuring the well-being of all our customers.
Depending on the manufacturer or product type, you may be charged a restocking fee of 15% up to 50%. There might be return freight charges as well, depending on the manufacturer.
Step-by-Step Return Process
- Initiate Contact: Begin by reaching out to our dedicated customer service team at info@pleasuretoys.club to express your intent to return an item. Our team will guide you through the process and issue a Return Authorization Number (RA#).
- Prepare the Item: Securely pack the item in its original packaging, ensuring that it is unopened and unused. Include all accessories, manuals, and any free gifts that came with the product.
- Complete the Required Documentation: Fill out the return form provided by our team, clearly marking the package with the RA# to expedite your return process.
- Ship the Item Back: Send the item back to us using a reliable shipping service that offers tracking and insurance. While return shipping costs are the customer’s responsibility, we will reimburse these expenses if the return is due to an error on our part.
- Await Confirmation: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your return. Upon approval, we will process your refund or exchange promptly.
Additional Provisions
Restocking Fee: Please note that a nominal restocking fee may apply to certain returns, deducted from your refund to cover processing costs. This fee is waived for defective products or incorrect shipments.
Refund Time Frame: We aim to process all refunds within 14 business days of receiving the returned item. The refunded amount will be credited to the original method of payment.
Non-Returnable Products: Items marked as “non-returnable” or “final sale” are not eligible for returns. This exclusion also applies to products that are bespoke or personalized.
Customer Support: Our customer service team is available to assist you with any questions or concerns regarding your purchase or the return process. Please do not hesitate to reach out for personalized support.
Contact Us
We value your feedback and are here to assist you with any aspect of your experience at PleasureToys. Please contact us for support or inquiries:
Email: info@pleasuretoys.club
Thank you for choosing PleasureToys for your adult toy needs. We are committed to your satisfaction and look forward to serving you again.
